Cancellation policy

Last updated: October 17, 2026

This policy applies to recurring subscription purchases made through Caelavo.

Caelavo Subscriptions

When you select the Subscribe & Save option for the Caelavo Filtered Showerhead, your first order includes:

one Caelavo Filtered Showerhead; and
one pre-installed filter cartridge.

After your initial order, one replacement filter cartridge will be automatically billed and sent every 3 months until you pause or cancel your subscription.

By purchasing a subscription, you authorise the payment method associated with your subscription to be charged automatically for future recurring orders at the price and frequency shown to you when you subscribe, subject to any changes communicated to you as required by applicable law.

Cancelling Your Subscription

You may cancel your Caelavo subscription at any time.

There is no minimum subscription period.

Cancelling your subscription stops future subscription renewals and recurring charges.

To avoid the next recurring order being processed, your subscription should be cancelled before that order is processed.

If an upcoming subscription order has already been processed before your cancellation is submitted, cancelling the subscription will apply to future renewals and may not cancel the order already in progress.

If you have recently cancelled and believe an order has already been processed, please contact us as soon as possible at hello.caelavo@gmail.com.

Pausing or Skipping

Where available through your subscription account, you may:

pause your subscription; or
skip an upcoming replacement cartridge.

Pausing a subscription prevents scheduled renewals while the subscription remains paused.

Skipping an order applies only to the selected upcoming order and does not cancel the subscription.

Reactivating a Subscription

If you have paused or cancelled a subscription, reactivation may be available through your subscription-management account.

Any future charges following reactivation will be shown as part of your subscription arrangement.

Managing Your Subscription

You can manage available subscription options through your Caelavo customer account and subscription-management area.

Depending on the status of your subscription, available controls may include:

skipping an upcoming order;
pausing your subscription;
cancelling your subscription;
reactivating a subscription;
updating your delivery address; and
updating your payment method.

You can also contact us at hello.caelavo@gmail.com if you need assistance with your subscription.

Returns and Refunds

Cancelling a subscription and returning or requesting a refund for a product are separate matters.

Cancelling your subscription prevents future subscription renewals. It does not automatically return or refund products that have already been purchased or dispatched.

Returns, refunds and statutory cancellation rights relating to an order that has already been placed are governed by our Returns & Refunds Policy and applicable consumer law.

Nothing in this policy limits any statutory rights you may have under applicable consumer law.

Changes to Subscription Terms

If Caelavo makes changes to a subscription that require advance notice or consent under applicable law, we will provide the required information before those changes take effect.