Privacy policy
Last updated: October 17, 2026
Caelavo operates this store and website, including the information, content, features, products and services made available through it (the “Services”). Caelavo is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
This Privacy Policy explains how we collect, use, disclose and otherwise process your personal information when you visit or use the Services, make a purchase, manage a subscription, contact us or otherwise interact with Caelavo.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information is handled as described below.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with Caelavo, we may collect or process the following categories of personal information:
- Contact details, including your name, email address, phone number, billing address and shipping address.
- Payment and transaction information, including information required to process your payment, payment confirmation, payment method and transaction details. Payment information may be processed directly by Shopify and our payment service providers.
- Account information, including your email address, profile information, preferences and information used to authenticate or manage your customer account.
- Order information, including products you view, add to your cart, purchase, return or cancel and information about previous transactions.
- Subscription information, including your subscription status, renewal schedule, subscription preferences and actions such as skipping, pausing, cancelling or reactivating a subscription.
- Communications with us, including information you provide when contacting Caelavo for customer support, compatibility guidance or another enquiry.
- Device information, including information about your device, browser, network connection, IP address and similar identifiers.
- Usage information, including information about how and when you access, navigate or interact with the Services.
Sources of Personal Information
We may collect personal information:
- Directly from you, including when you place an order, create or access an account, subscribe to communications, manage a subscription, contact us or otherwise provide information to Caelavo.
- Automatically through the Services, including through your device and the use of cookies and similar technologies.
- From service providers, including Shopify, payment providers, subscription-management providers, shipping and fulfilment providers and other organisations that process information on our behalf.
- From other third parties, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes.
Providing and Managing the Services
We use personal information to:
- process payments and orders;
- arrange fulfilment and delivery;
- operate customer accounts;
- manage subscriptions and recurring orders;
- process returns, refunds and cancellations;
- remember relevant preferences;
- provide customer support;
- respond to compatibility, installation, care or product enquiries;
- send transactional communications relating to your orders, account or subscription; and
- otherwise provide the products and Services you request from us.
Improving Our Services
We may use information about how customers interact with Caelavo to understand and improve our website, products, customer experience and Services.
Where analytics or similar technologies are not strictly necessary, we will use them subject to applicable consent requirements.
Marketing and Communications
Where permitted by law, we may use your personal information to send you information about Caelavo, including product launches, new products, restocks, brand updates and other marketing communications.
Where consent is required, we will only send such communications where you have provided the necessary consent.
You can unsubscribe from promotional email communications at any time using the unsubscribe link contained in those emails.
Opting out of marketing communications will not prevent us from sending necessary transactional communications relating to an order, subscription or customer account.
Security and Fraud Prevention
We may use personal information to authenticate customer accounts, protect transactions, identify or investigate suspected fraud, misuse or other unlawful activity and maintain the security and integrity of our Services.
Legal and Regulatory Requirements
We may process personal information where necessary to comply with applicable laws, regulations, court orders or lawful requests from public authorities, to establish or defend legal claims or to enforce our terms and policies.
Legal Bases for Processing
Where the General Data Protection Regulation (GDPR), UK GDPR or equivalent data protection legislation applies, we rely on one or more of the following legal bases when processing personal information:
- Performance of a contract, where processing is necessary to provide products or Services you have requested, including processing payments, fulfilling orders, arranging delivery and managing subscriptions.
- Consent, where you have given us permission to process your personal information for a particular purpose, including certain marketing communications and non-essential cookies or tracking technologies where consent is required.
- Legitimate interests, where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include improving our Services, providing customer support, maintaining security and preventing fraud.
- Compliance with a legal obligation, where processing is necessary for Caelavo to meet legal, tax, accounting, regulatory or other statutory obligations.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate Caelavo and provide the Services, including:
- Shopify, which provides our ecommerce platform and related technology.
- Payment service providers, to process and secure customer payments.
- Shipping and fulfilment providers, to prepare, dispatch and deliver customer orders.
- Subscription-management service providers, to operate recurring purchases and allow customers to manage subscriptions.
- Technology, hosting, analytics and customer-support providers, where necessary to operate and improve the Services.
- Marketing and advertising service providers, where such services are enabled and where permitted by applicable law and your privacy choices.
- Professional advisers or authorities, where necessary to comply with legal obligations, establish or defend legal rights or respond to valid legal requests.
- Parties involved in a business transaction, if Caelavo undergoes a merger, sale, restructuring or similar transaction.
We may also disclose information where you specifically request or consent to the disclosure.
Service providers processing information on our behalf are permitted to process that information only for the purposes for which it has been provided and subject to applicable contractual and legal requirements.
Relationship with Shopify
The Services are hosted by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide its ecommerce platform and related services.
Caelavo currently uses Shopify Network Intelligence. Where enabled and permitted by applicable law, Shopify may process information about your interactions with Caelavo together with information from your interactions with other merchants and with Shopify to provide enhanced services. These services may include providing more personalised experiences, helping Caelavo understand how customers interact with our store and advertising, improving Shopify services and presenting more relevant advertising.
Where consent is required for this processing, including for certain advertising or non-essential tracking activities, Shopify and Caelavo will respect the privacy choices you make through the available cookie and privacy controls.
Information submitted through or generated by your use of our store may therefore be shared with and processed by Shopify and other service providers, including in countries outside the country in which you live, where necessary to provide these services.
In certain circumstances, Shopify may process personal information as an independent data controller for its own purposes. Further information about how Shopify processes personal information and the privacy rights available to you can be found in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You may also access Shopify's privacy portal, including information about certain privacy choices and rights, at:
https://privacy.shopify.com/en
Cookies and Similar Technologies
Caelavo and the service providers supporting our website may use cookies and similar technologies to operate the Services.
Some cookies are necessary for essential functionality such as maintaining your shopping cart, processing checkout, providing security and remembering privacy preferences.
Other cookies or similar technologies may be used, where enabled, for purposes such as analytics, measuring website performance or advertising.
Where required by applicable law, non-essential cookies and similar technologies will only be used after you have provided the necessary consent.
You can review or change available cookie preferences through the privacy or cookie controls provided on our website.
Third Party Websites and Links
The Services may contain links to websites, social-media platforms or other online services operated by third parties.
If you follow a link to a third-party service, that service's own privacy policy and terms will apply. Caelavo does not control and is not responsible for the privacy, security or data practices of third-party websites or services.
The inclusion of a third-party link does not necessarily constitute an endorsement of that third party or its content.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children below the age at which they can lawfully provide the relevant information or consent in their jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to Caelavo, please contact us using the details below so that we can review and, where appropriate, delete the information.
Security of Your Information
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
You should therefore avoid sending sensitive or confidential information through unsecured communication channels.
Retention of Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide and manage the Services;
- maintain customer accounts and subscriptions;
- fulfil contractual obligations;
- comply with tax, accounting and other legal requirements;
- resolve disputes; and
- establish, exercise or defend legal claims.
The appropriate retention period depends on the type of information, the purpose for which it was collected and applicable legal requirements.
When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it as appropriate.
Your Rights and Choices
Depending on where you live and the applicable law, you may have some or all of the following rights in relation to your personal information:
- Right of access: the right to request information about the personal information we hold about you and obtain a copy of it.
- Right to rectification: the right to request correction of inaccurate or incomplete personal information.
- Right to erasure: the right to request deletion of personal information in certain circumstances.
- Right to restriction: the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to object: the right to object to certain processing, including processing based on legitimate interests and direct marketing.
- Right to data portability: the right, in certain circumstances, to receive personal information you provided to us in a structured, commonly used and machine-readable format or have it transferred to another organisation.
- Right to withdraw consent: where processing is based on consent, the right to withdraw that consent at any time.
- Right to complain: the right to raise a complaint with the relevant data protection supervisory authority.
These rights are not absolute and may be subject to conditions, limitations or exemptions under applicable law.
You can exercise applicable rights by contacting us using the details below.
We may need to take reasonable steps to verify your identity before responding to a request.
We will not discriminate against you for exercising your privacy rights.
Marketing Preferences
You may unsubscribe from Caelavo promotional emails at any time by using the unsubscribe link included in the email.
You may continue to receive non-promotional communications necessary to administer an order, subscription, account or customer-service request.
Complaints
If you have a concern about how Caelavo handles your personal information, please contact us first using the details below and we will try to resolve your concern.
If you are located in the Republic of Ireland or elsewhere in the European Economic Area, you may also have the right to lodge a complaint with your relevant supervisory authority. Caelavo's lead supervisory authority in Ireland is the:
Data Protection Commission
www.dataprotection.ie
If you are located in Northern Ireland or elsewhere in the United Kingdom, you may have the right to lodge a complaint with the:
Information Commissioner's Office
www.ico.org.uk
You may also contact another competent supervisory authority where applicable.
International Transfers
Caelavo, Shopify and other service providers may transfer, store or process personal information outside the country in which you live.
Where personal information is transferred outside the European Economic Area or the United Kingdom to a country that has not been recognised as providing an adequate level of protection, appropriate safeguards will be used where required by law.
These safeguards may include the European Commission's Standard Contractual Clauses, the United Kingdom's recognised international data-transfer mechanisms or other lawful transfer safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, service providers or legal and regulatory requirements.
When we make changes, we will publish the revised Privacy Policy on this website and update the “Last updated” date above. Where required by law, we will provide additional notice.
Contact
If you have questions about this Privacy Policy, Caelavo's privacy practices or would like to exercise a privacy right, please contact:
Caelavo
Email: hello.caelavo@gmail.com
For the purposes of applicable data protection laws, Oluwatobiloba Adereti, trading as Caelavo, is the data controller responsible for your personal information.